Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with Secure3JS. If you experience technical difficulties that our support team cannot resolve, or if the software does not work with your Three.js pipeline as described, you are eligible for a full refund within 14 days of your initial purchase date.

2. Refund Eligibility & Conditions

Refund requests are typically granted under the following conditions:

• The request is made within 14 days from the date of purchase.
• You purchased directly through our website (via Paddle checkout).
• There is an unresolved technical defect or incompatibility preventing core use of encryption/decryption runtime.

Upon issuance of a refund, the associated license key and active license tier will be deactivated and revoked immediately.

3. How to Request a Refund

To submit a refund request, please contact our support team at ultrolonstudio.com/contactus or directly through Paddle's buyer support receipt email. Please include:

• Your purchase email address
• Paddle Order / Transaction ID (starts with txn_ or received in your receipt)
• A brief description of why you are requesting a refund

4. Merchant of Record & Processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer service inquiries, tax calculation, and refund processing. Approved refunds are credited back to your original payment method within 5–10 business days.